Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

*The CTI OS server imposes no restriction on the maximum length of this string. 

However, such 

restrictions are generally imposed by your switch/ACD and Cisco CTI Server. 

Consult the 

documentation for the switch/ACD or CTI Server for information on length restrictions for this string.

errorcode

An output parameter (return parameter in VB) that contains an error code from 

 in 

Default CTI OS return values. See 

A successful request will result in an OnAgentStateChanged event. It may also result in OnPreLogout, 
OnPostLogout, and/or OnLogoutFailed events. If this request is unsuccessful, the client receives an 
OnControlFailureConf event.

The StartMonitoringAgent method allows the client, which must be a supervisor, to start monitoring the 
specified Agent object. This call will cause the supervisor to receive all of the monitored call events (See 

 in 

) for this agent until the 

supervisor calls StopMonitoringAgent.

int StartMonitoringAgent(Arguments& args)

HRESULT StartMonitoringAgent (/*[in]*/ IArguments * args, /*[out,retval]*/ int * 

errorcode)

StartMonitoringAgent (args As CTIOSCLIENTLib.IArguments) As Long

int StartMonitoringAgent(Arguments args)

CilError StartMonitoringCall(Arguments args)

args

Arguments array that contains the constant CTIOS_AGENTREFERENCE set to the string value of 
the UniqueObjectID of the agent to be monitored.

PeripheralID 
(optional)

INT

The ICM Peripheral ID of the ACD the 
agent is attached to.

SkillGroupNumber 
(optional)

INT

The number of an agent skill group 
associated with the agent.

SkillGroupPriority 
(optional)

INT

The priority of an agent skill group 
associated with the agent.