Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The SilentMonitorManager Object provides developers with an interface to silent monitor behavior. The 
SilentMonitorManager object exposes methods to perform all silent monitor tasks, such as starting, 
stopping and managing silent monitor sessions. The SilentMonitorManager object stores specific silent 
monitor session information as properties.

The SilentMonitorManager object can be used in two different modes: 

In Monitoring Mode, an application that wants to silent monitor conversation without being noticed 
by the calling parties must create a SilentMonitorManager object and set it mode to 
eSMMonitoringMode using the StartSMMonitoringMode method.

In Monitored Mode, an application will accept requests to initiate silent monitor sessions to forward 
the voice conversations to the remote monitoring application. The application will create a 
SilentMonitorManager object and set the mode to eSMMonitoredMode using the 
StartSMMonitoredMode method.

For more information on these modes see the section 

in 

SilentMonitorManager Object methods and properties are not available in the Java or .NET CILs.
SilentMonitorManager Object methods and properties are supported for use with Cisco IPCC only.
SilentMonitorManager Object methods and properties are only supported for CTI OS based silent 
monitoring.