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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 13      SilentMonitorManager Object
Methods
errorcode
An output parameter (return parameter in VB) that contains an error code from 
 in 
Return Values
Default CTI OS return values. See 
StartSMMonitoringMode
The StartSMMonitoringMode method puts the SilentMonitorManager in Monitoring mode.
Syntax 
C++:
 int StartSMMonitoringMode (Arguments & args );
COM:
  
HRESULT StartSMMonitoringMode ( /*[in]*/ IArguments * args, /*[out,retval]*/ int * 
errorcode );
VB:
 
StartSMMonitoringMode (ByVal args as CTIOSCLIENTLIB.IArguments) As Long
Table 13-11
StartSMMonitoredMode Arguments Array Parameters
Keyword
Type
Description
Cluster
ARRAY
An array of IP addresses and/or 
hostnames for silent monitor services. 
These silent monitor service should all 
be members of the same cluster to 
ensure that the agent's calls can be 
silently monitored. The CIL randomly 
chooses one silent monitor service to 
which to connect. See the CTI OS 
System Manager’s Guide for 
ICM/IPCC Enterprise and Hosted 
Editions for information pertaining to 
silent monitor service cluster 
configuration.
SMSAddr
STRING
If Cluster is not present, this parameter 
can be used to specify the address of a 
silent monitor service to which to 
connect.
SMSListenport
INT
The port on which the silent monitor 
services listen for connections.
SMSTOS
INT
The QoS setting for the connection.
SMSHeartbeats
INT
The interval in milliseconds between 
heartbeat packets.
SMSRetries
INT
The number of heartbeats that can be 
missed before the connection is 
aborted.