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Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6      Event Interfaces and Events
ICallEvents Interface
Parameters
args
Arguments array containing the following fields.
Table 6-26
OnCallUpdate Parameters
Keyword
Type
Description
PeripheralID
INT
The Unified ICM PeripheralID of the ACD where the call 
activity occurred.
PeripheralType
SHORT
The type of the peripheral. 
CallType
SHORT
The general classification of the call type.
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
RouterCallKeyDay
INT
Together with the RouterCallKeyCallID field forms the unique 
64-bit key for locating this call’s records in the Unified ICM 
database. Only provided for Post-routed and 
Translation-routed calls. 
RouterCalKeyCallID INT
The call key created by the Unified ICM. The Unified ICM 
resets this counter at midnight. 
RouterCallKey 
SequenceNumber
INT
Together with RouterCallKeyDay and RouterCallKeyCallID 
fields forms the TaskID.
ConnectionCallID
UINT
The Call ID value assigned to this call by the peripheral or the 
Unified ICM.
ANI (optional)
STRING
The calling line ID of the caller. 
DNIS (optional)
STRING
The DNIS provided with the call. 
UserToUserInfo 
(Optional)
STRING
The ISDN user-to-user information element. unspecified, up to 
131 bytes. 
DialedNumber 
(Optional)
STRING
The number dialed. 
CallerEnteredDigits 
(Optional)
STRING
The digits entered by the caller in response to IVR prompting. 
ServiceNumber 
(Optional)
INT
The service that the call is attributed to, as known to the 
peripheral. May contain the special value NULL_SERVICE 
when not applicable or not available.
ServiceID (Optional) INT
The Unified ICM ServiceID of the service that the call is 
attributed to. May contain the special value NULL_SERVICE 
when not applicable or not available.
SkillGroupNumber 
(Optional)
INT
The user-defined number of the agent SkillGroup the call is 
attributed to, as known to the peripheral. May contain the 
special value NULL_SKILL_GROUP when not applicable or 
not available.
SkillGroupID 
(Optional)
INT
The system-assigned identifier of the agent SkillGroup the call 
is attributed to. May contain the special value 
NULL_SKILL_GROUP when not applicable or not available.