Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
OnCallOriginated
The initiation of a call from the peripheral may generate an OnCallOriginated event. Only the connection
making the call receives this event. With this event the connection status becomes LCS_INITIATE.
making the call receives this event. With this event the connection status becomes LCS_INITIATE.
Syntax
C++:
void OnCallOriginated(Arguments& args)
COM:
void OnCallOriginated (IArguments * args)
VB:
session_OnCallOriginated (ByVal args As CtiosCLIENTLib.IArguments
Parameters
args
Arguments array containing the following fields.
Table 6-32
OnCallOriginatedParameters
Keyword
Type
Description
ServiceNumber
INT
The service that the call is attributed to, as known to the peripheral.
May contain the special value NULL_SERVICE when not
applicable or not available.
May contain the special value NULL_SERVICE when not
applicable or not available.
ServiceID
INT
The Unified ICM ServiceID of the service that the call is attributed
to. May contain the special value NULL_SERVICE when not
applicable or not available.
to. May contain the special value NULL_SERVICE when not
applicable or not available.
SkillGroupNumber
(Optional)
(Optional)
INT
The user-defined number of the agent SkillGroup the call is
attributed to, as known to the peripheral. May contain the special
value NULL_SKILL_GROUP when not applicable or not
available.
attributed to, as known to the peripheral. May contain the special
value NULL_SKILL_GROUP when not applicable or not
available.
SkillGroupID
(Optional)
(Optional)
INT
The system-assigned identifier of the agent SkillGroup the call is
attributed to. May contain the special value NULL_SKILL_
GROUP when not applicable or not available.
attributed to. May contain the special value NULL_SKILL_
GROUP when not applicable or not available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0 when skill group priority is not
applicable or not available.
applicable or not available.
LineType
SHORT
Indicates the type of the teleset line.
EnablementMask
INT
Contains the bit-mask that specifies what buttons can be enabled
or disabled when this call is the current call.
or disabled when this call is the current call.
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
CallStatus
SHORT
The current status of the call.