Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Computer Telephony Integration Option 9.0
  5. Developer's Guide

Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

Download
Page of 506
   
6-43
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6      Event Interfaces and Events
ICallEvents Interface
Parameters
args
Arguments array containing the following fields.
Table 6-36
OnCallServiceInitiatedEvent Parameters
OnCallStartRecordingConf
The OnCallStartRecordingConf event is fired to the client to indicate that a StartRecord request was 
received by the CTI Server.
Syntax
C++:
 
void OnCallStartRecordingConf (Arguments & args);
COM:
  HRESULT OnCallStartRecordingConf ([in] IArguments * args);
VB:
 
Session_ OnCallStartRecordingConf  (ByVal args as CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following field.
Table 6-37
OnCallStartRecordingConf Parameters
Keyword
Type
Description
ServiceNumber 
INT
The service that the call is attributed to, as known to the peripheral. 
May contain the special value NULL_SERVICE when not 
applicable or not available.
ServiceID 
INT
The Unified ICM ServiceID of the service that the call is attributed 
to. May contain the special value NULL_SERVICE when not 
applicable or not available.
SkillGroupNumber 
(Optional)
INT
The user-defined number of the agent SkillGroup the call is 
attributed to, as known to the peripheral. May contain the special 
value NULL_SKILL_GROUP when not applicable or not 
available.
SkillGroupID 
(Optional)
INT
The system-assigned identifier of the agent SkillGroup the call is 
attributed to. May contain the special value 
NULL_SKILL_GROUP when not applicable or not available.
SkillGroupPriority 
(Optional)
SHORT
The priority of the skill group, or 0 when skill group priority is not 
applicable or not available.
LineType
SHORT
Indicates the type of the teleset line.
EnablementMask
INT
Contains the bit-mask that specifies what buttons can be enabled or 
disabled when this call is the current call. 
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
CallStatus
SHORT
The current status of the call.