Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnTransferCallConf
The OnTransferCallConf event is fired to the client to indicate that a TransferCall or
SingleStepTransferCall request was received by the CTIServer.
SingleStepTransferCall request was received by the CTIServer.
Syntax
C++:
void OnTransferCallConf (Arguments & args);
COM:
HRESULT OnTransferCallConf ([in] IArguments * args);
VB:
Session_ OnTransferCallConf (ByVal args as CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following field.
Table 6-51
OnTransferCallConf Parameters
IAgentEvents Interface
The Agent object fires events on the IAgentEvents interface. The following events are published to
subscribers of the IAgentEvents interface.
subscribers of the IAgentEvents interface.
OnAgentDeskSettingsConf
The OnAgentDeskSettingsConf event confirms successful completion of the request and provides the
query response.
query response.
Syntax
C++:
void OnAgentDeskSettings(Arguments& args)
COM:
void OnAgentDeskSettings (IArguments * args)
VB:
session_OnAgentDeskSettings (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-52
OnAgentDeskSettingsConf Parameters
Keyword
Type
Description
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.