Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
9-11
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 9 Agent Object
Methods
Arguments Parameters
The following rules apply to the optional_args and reserved_args parameters in Call Object methods:
•
In VB, you can ignore these parameters altogether. For example, you can treat the line:
Answer([reserved_args As IArguments]) As Long
as follows:
Answer()
•
To ignore these parameters in COM you must send a NULL, as shown:
Answer (NULL)
DisableAgentStatistics
The DisableAgentStatistics method is sent by an agent to request that real-time statistics stop being sent
to that agent.
to that agent.
Syntax
C++:
int DisableAgentStatistics (Arguments& reserved_args)
COM:
HRESULT DisableAgentStatistics (/*[in]*/ IArguments reserved_args, /* [out,
retval]*/ int * errorcode)
VB:
DisableAgentStatistics (reserved_args As CTIOSCLIENTLib.IArguments) As Long
Java:
int DisableAgentStatistics (Arguments reservedargs)
.NET:
CilError DisableAgentStatistics(Arguments args)
SetAgentGreetingAction
Sets the value of the Agent Greeting
Action to enable or disable Agent Greeting
for the logged in agent.
Action to enable or disable Agent Greeting
for the logged in agent.
SetAgentState
Requests a new agent state.
SetValue
Sets the value of the property whose name
is specified.
is specified.
StartMonitoringAgent
Enables monitoring of a specified agent.
StartMonitoringAgentTeam
Enables monitoring of a specified agent
team.
team.
StartMonitoringAllAgentTeams
Enables monitoring of all agent teams.
StartMonitoringCall
Enables monitoring of a specified call
object.
object.
StopMonitoringAgent
Disables monitoring of a specified agent.
StopMonitoringAgentTeam
Disables monitoring of a specified agent
team.
team.
StopMonitoringAllAgentTeams
Disables monitoring of all agent teams.
SuperviseCall
Enables monitoring a call of an agent on
your team.
your team.
Method
Description