Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 10      Call Object
Methods
errorcode 
An output parameter (return parameter in VB) that contains an error code from 
 in 
Return Values
Default CTI OS return values. See 
Remarks
The DialedNumber is the only required member necessary in the Arguments parameter. A 
SingleStepConference request will fail if the call’s status is not LCS_CONNECT. 
The following events will be received  if this request is successful: 
OnAgentStateChange event (Hold)
OnCallHeld event
OnAgentStateChange event (Talking)
OnBeginCall event
OnServiceInitiated event
OnCallOriginated event
OnCallDelivered event
OnCallConferenced event
OnCallEnd event
ConferenceCallConf event
The OnControlFailureConf event will be received  if this request fails.
SingleStepTransfer
The SingleStepTransfer method initiates a one-step transfer without the intermediate consultative call. 
When the called party answers the call, the called party will be talking to the party to be transferred and 
the transferring party will drop out of the call. The method requires a DialedNumber argument.
FacilityCode (optional)
STRING, maximum 
length 40
A trunk access code, split extension, or 
other data needed to access the chosen 
facility.
AuthorizationCode (optional)
STRING, maximum 
length 40
An authorization code needed to access 
the resources required to initiate the call.
AccountCode (optional)
STRING, maximum 
length 40
A cost-accounting or client number used 
by the peripheral for charge-back 
purposes.
Table 10-11
SingleStepConference Parameters (continued)
Parameter
Type
Description