Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
10-26
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 10 Call Object
Methods
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Values
Default CTI OS return values. See
Remarks
The DialedNumber is the only required member necessary in the Arguments parameter. A
SingleStepConference request will fail if the call’s status is not LCS_CONNECT.
SingleStepConference request will fail if the call’s status is not LCS_CONNECT.
The following events will be received if this request is successful:
•
OnAgentStateChange event (Hold)
•
OnCallHeld event
•
OnAgentStateChange event (Talking)
•
OnBeginCall event
•
OnServiceInitiated event
•
OnCallOriginated event
•
OnCallDelivered event
•
OnCallConferenced event
•
OnCallEnd event
•
ConferenceCallConf event
The OnControlFailureConf event will be received if this request fails.
SingleStepTransfer
The SingleStepTransfer method initiates a one-step transfer without the intermediate consultative call.
When the called party answers the call, the called party will be talking to the party to be transferred and
the transferring party will drop out of the call. The method requires a DialedNumber argument.
When the called party answers the call, the called party will be talking to the party to be transferred and
the transferring party will drop out of the call. The method requires a DialedNumber argument.
FacilityCode (optional)
STRING, maximum
length 40
length 40
A trunk access code, split extension, or
other data needed to access the chosen
facility.
other data needed to access the chosen
facility.
AuthorizationCode (optional)
STRING, maximum
length 40
length 40
An authorization code needed to access
the resources required to initiate the call.
the resources required to initiate the call.
AccountCode (optional)
STRING, maximum
length 40
length 40
A cost-accounting or client number used
by the peripheral for charge-back
purposes.
by the peripheral for charge-back
purposes.
Table 10-11
SingleStepConference Parameters (continued)
Parameter
Type
Description