Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

While most settings in CTI OS are downloaded from CTI OS server to the client, ActiveX controls 
additionally offer property pages. The activation of the property pages is container dependent (e.g. in 
Visual Basic, you can “right-click” on an ActiveX control and select Properties from the pop-up menu). 
In CTI OS the most common properties selectable via property pages are ButtonType (e.g., The Holdctl 
can be a hold or retrieve button), as well as fonts and colors.

Most of the CTI OS ActiveX controls are either Button Type Controls or Grid Type Control, with the 
following exceptions:

Statusbarcontrol

ChatCtl

Utility controls (such as CtiCommonDlgs and SubClassFormCtl)

The Utility controls, such as CtiCommonDlgs and SubClassFormCtl (used by the CTI OS Agent 
and Supervisor desktops), are for Internal Use Only.

As such they share common principles. 

The following table describes button enablement scenarios only for call control, agent state control and 
supervisor assist in Unified CCE. 

The video control button (under the tools group) is not included in standard Unified CCE desktops. This 
button is related to controls exercised on the supervisor desktop.

SupervisorOnlyCtl

Provides UI for Supervisor functions including 
Barge-In, Intercept, logout monitored agent and 
make monitored agent ready.

SilentMonitorCtl.dll

Standalone control that provides the capability of 
creating a monitoring application that connects to 
CTI OS, but does not need to login as a supervisor.