Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
5-19
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
This is a column index number and an input parameter as type Short.
iColType
This is a column type value and an input parameter as type Integer.
iColWidth
This is a column width value and an input parameter as type Integer.
iColTextAlign
This is a column text align value and an input parameter as type Integer.
bstrColTitle
This is a column title text and an input parameter as type String.
Return Value
None.
AgentStatisticsCtl
The AgentStatistics control is a grid based control displaying Unified ICM agent real time statistics. The
columns displayed are configurable at CTI OS server (see the CTI OS System Manager's Guide for Cisco
Unified ICM/Contact Center Enterprise & Hosted). Also, the update interval can be adjusted. It defaults
to 10 seconds.
columns displayed are configurable at CTI OS server (see the CTI OS System Manager's Guide for Cisco
Unified ICM/Contact Center Enterprise & Hosted). Also, the update interval can be adjusted. It defaults
to 10 seconds.
Figure 5-7
Agent Statistics Grid
Methods
Table 5-5
Available Methods for AgentStatisticsCtl
Method
Description
get_UserDefinedCell
If the column type is user defined, gets the text from the requested cell.
GetCellText
Gets the text from the requested cell in requested row.
GetColumnInfo
Gets the information about the requested column.
set_ColumnHeader
Sets the column header of requested column with given text.
set_ColumnType
Sets the column type of requested column with given value.
set_ColumnWidth
Sets the column width of requested column with given value.
set_ UserDefinedCell
Sets the given text into the requested cell.
SetColumnInfo
Sets the given information for the requested column.