Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
xix
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
About This Guide
Purpose
This manual provides a brief overview of the Cisco Customer Telephony Integration Object Server (CTI
OS) product, introduces programmers to developing CTI enabled applications with CTI OS, and
describes the syntax and usage for CTI OS methods and events.
OS) product, introduces programmers to developing CTI enabled applications with CTI OS, and
describes the syntax and usage for CTI OS methods and events.
Audience
This manual is for system integrators and programmers who want to use CTI OS to integrate CTI
applications with the Cisco Contact Center software.
applications with the Cisco Contact Center software.
Organization
The manual is divided into the following chapters.
Chapter
Description
Provides an overview of CTI and the CTI OS
Client Interface.
Client Interface.
Discusses CTI OS architecture.
Explains how to build an application using the
CTI OS libraries.
CTI OS libraries.
Discusses how to build your custom CTI
application to use the CTI OS Client Interface
Library
application to use the CTI OS Client Interface
Library
Describes the CTI OS softphone controls and
explains how to use them in a VB or COM
container.
explains how to use them in a VB or COM
container.
Describes the CTI OS event interfaces.