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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6      Event Interfaces and Events
ICallEvents Interface
Parameters
args
Arguments array containing the following fields.
Table 6-27
OnCallDelivered Parameters
OnCallDequeuedEvent
The explicit removal of a call from the ACD queue may generate a OnCallDequeuedEvent message to 
the CTI Client.
Syntax
C++:
void OnCallDequeuedEvent(Arguments& args)
COM:
void OnCallDequeuedEvent (IArguments * args)
VB:
session_OnCallDequeuedEvent (ByVal args As CtiosCLIENTLib.IArguments)
Keyword
Type
Description
ServiceNumber 
INT
The service that the call is attributed to, as known to the 
peripheral. May contain the special value NULL_SERVICE 
when not applicable or not available.
ServiceID 
INT
The Unified ICM ServiceID of the service that the call is 
attributed to. May contain the special value NULL_SERVICE 
when not applicable or not available.
SkillGroupNumber 
(Optional)
INT
The user-defined number of the agent SkillGroup the call is 
attributed to, as known to the peripheral. May contain the 
special value NULL_SKILL_GROUP when not applicable or 
not available.
SkillGroupID (Optional)
INT
The system-assigned identifier of the agent SkillGroup the 
call is attributed to. May contain the special value 
NULL_SKILL_GROUP when not applicable or not available.
SkillGroupPriority 
(Optional)
SHORT
The priority of the skill group, or 0 when skill group priority 
is not applicable or not available.
LineType
SHORT
Indicates the type of the teleset line.
EnablementMask
INT
Contains the bit-mask that specifies what buttons can be 
enabled or disabled when this call is the current call. See 
.
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
CallStatus
SHORT
The current status of the call.
ICMEnterpriseUniqueID 
(Optional)
STRING
Required only when the call is pre-routed.
TrunkNumber (optional)
INT
The number representing a trunk.
TrunkGroup Number 
(optional)
INT
The number representing a trunk group.