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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6      Event Interfaces and Events
ICallEvents Interface
Parameters
args
Arguments array containing the following fields.
Table 6-49
OnSnapShotCallConf Parameters
Keyword
Type
Description
PeripheralID
INT
The Unified ICM PeripheralID of the ACD where 
the call activity occurred.
CallType
SHORT
The general classification of the call type.
UniqueObjectID
STRING
An object ID that uniquely identifies the call 
object.
DialedNumber 
STRING
The number dialed.
CallerEnteredDigits
STRING
The digits entered by the caller in response to IVR 
prompting.
CallWrapupData
STRING
Call-related wrap-up data.
CallVariable1 (Optional)
STRING
Call-related variable data.
…
…
CallVariable10 (Optional)
STRING
Call-related variable data.
CustomerPhone Number
STRING
The customer phone number associated with the 
call.
CustomerAccount Number
STRING
The customer account number associated with the 
call.
ECC
ARGUMENTS
Arguments array that contains all of the Expanded 
Call Context variables in use; for example:
user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
CTIClients (Optional)
ARGUMENTS
Arguments array that contains the information 
about the number of clients that are using the call 
object; for example:
CTIClient[1]
CTIClientSignature
CTIClientTimestamp
RouterCallKeyDay
INT
Together with the RouterCallKeyCallID field 
forms the unique 64-bit key for locating this call’s 
records in the Unified ICM database. Only 
provided for Post-routed and Translation-routed 
calls.
RouterCallKeyCallID
INT
The call key created by the Unified ICM. The 
Unified ICM resets this counter at midnight.