Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The OnAgentGreetingControlConf event confirms the successful completion of the SetAgentGreetingAction 
request.

void OnAgentGreetingControlConf(Arguments& args)

void OnAgentGreetingControlConf (IArguments * args)

session_OnAgentGreetingControlConf (ByVal args As CtiosCLIENTLib.IArguments)

DESK_AUTO_ 
ANSWER_ENABLED_ 
MASK

Set when calls to the agent are automatically answered. 0x00000004

DESK_IDLE_REASON_
REQUIRED_MASK

Set when the agent must enter a reason before entering 
the Idle state.

0x00000008

DESK_LOGOUT_ 
REASON_REQUIRED_
MASK

Set when the agent must enter a reason before logging 
out.

0x00000010

DESK_SUPERVISOR_ 
CALLS_ALLOWED_MA
SK 

Set when the agent can initiate supervisor assisted calls. 0x00000020

DESK_AGENT_TO_ 
AGENT_CALLS_ 
ALLOWED

Set when calls to other agents are allowed.

0x00000040

DESK_OUTBOUND_AC
CESS_INTERNATIONAL
_MASK          

Set when the agent can initiate international calls.

0x00000080

DESK_OUTBOUND_AC
CESS_PUBLIC_NET_M
ASK      

Set when the agent can initiate calls through the public 
network.

0x00000100

DESK_OUTBOUND_AC
CESS_PRIVATE_NET_M
ASK   

Set when the agent can initiate calls through the private 
network.

0x00000200

DESK_OUTBOUND_AC
CESS_OPERATOR_ASSI
STED_MASK

Set when the agent can initiate operator assisted calls.

0x00000400

DESK_OUTBOUND_AC
CESS_PBX_MASK

Set when the agent can initiate outbound PBX calls.

0x00000800

DESK_NON_ACD_CAL
LS_ALLOWED_MASK    

Set when the agent can place or handle non-ACD calls.

0x00001000

DESK_AGENT_CAN_SE
LECT_GROUP_MASK

Set when the agent can select which groups they are 
logged into. 

0x00002000