Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The OnQueryAgentStateConf event is generated and returned by the server at login as a response to the 
QueryAgentState() request. A user cannot issue this request.

void OnQueryAgentStateConf(Arguments& args)

void OnQueryAgentStateConf (IArguments * args)

session_OnQueryAgentStateConf (ByVal args As CtiosCLIENTLib.IArguments)

args

Arguments array containing the following fields.

SkillGroupID

INT

The system-assigned identifier of the agent SkillGroup 
affected by the state change. May contain the special 
value NULL_SKILL_GROUP when not applicable or 
not available. 

StateDuration

INT

The number of seconds since the agent entered this state 
(typically 0).

SkillGroupPriority 

SHORT

The priority of the skill group, or 0 when skill group 
priority is not applicable or not available.

EventReasonCode

SHORT

A peripheral-specific code indicating the reason for the 
state change. 

SkillGroupState

SHORT

Values representing the current state of the associated 
agent with respect to the indicated Agent Skill Group.

AgentID

STRING

The agent’s ACD login ID. 

AgentExtension

STRING

The agent’s ACD teleset extension. 

CTIClientSignature 
(Optional)

STRING

The Client Signature of the CTI Client that is associated 
with this agent. 

Enablement Mask

Contains the bit-mask that specifies what buttons can be 

enabled or disabled when the agent is on this state. 

UniqueObjectID

STRING

A unique object ID for the agent object.

AgentInstrument 

STRING

The agent’s ACD instrument number.

AgentID

STRING

Agent’s ACD login.

AgentExtension

STRING

Agent’s ACD teleset extension.

AgentInstrument

STRING

Agent’s ACD instrument number.