Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

When CCM based silent monitor is configured this event tells the monitored application, for example an 
agent desktop, that it is no longer being monitored. This event in addition to call events for the silent 
monitor call tells the monitoring application, for example a supervisor desktop, that silent monitor of the agent 
has ended.

If an error occurs, the Disposition field will be set to the error returned in OnControlFailure.

void OnSilentMonitorStopRequestedEvent(Arguments & args);

HRESULT OnSilentMonitorStopRequestedEvent([in] Arguments* args);

  

Session_ OnSilentMonitorStopRequestedEvent(ByVal args as CTIOSCLIENTLIB.IArguments)

args

Arguments array containing the following fields.

MonitoredUniqueObject
ID

STRING

Unique Object ID of the object being monitored.

AgentID

STRING

Agent ID of the agent who had been monitored. This message 
will contain either AgentID or DeviceID, but not both.

DeviceID

STRING

Device ID of the agent who had been monitored. This 
message will contain either AgentID or DeviceID, but not 
both.

PeripheralID

INT

The Unified ICM PeripheralID of the ACD where silent 
monitoring has stopped.

MonitoringIPAddress

STRING

TCP/IP address of the monitoring application.

SMSessionKey

UNSIGNED 
SHORT

Unique identifier for the Silent Monitor Session.

OriginatingServerID

STRING

TCP/IP Address:Port of the CTI OS server from which the 
request originated.

OriginatingClientID

STRING

Client Identification of the monitoring application.

SilentMonitorInitiatingAge
ntUID

STRING

Unique object ID of the agent that initiated silent monitor.

SilentMonitorInitiatingDev
iceID

STRING

ID of the device that initiated silent monitor.

SilentMonitorTargetAgent
UID

STRING

Unique object ID of the silently monitored agent.