Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

8-22

CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 8 Session Object

Methods

Syntax

C++:

bool IsAgent()

COM:

HRESULT IsAgent (VARIANT_BOOL *bIsAgent)

VB:

IsAgent () As Boolean

Java:

boolean IsAgent()

.NET:

bool IsAgent()

Parameters

bIsAgent

Output parameter (return parameter in VB) that returns true if the current AgentMode connection is
for an agent and false if it is for a supervisor.

Return Values

If the current agent is an agent and not a supervisor it returns true, otherwise it returns false.

IsCCMSilentMonitor

The IsCCMSilentMonitor method determines whether CTI OS has been configured to use Unified
Communication Manager based silent monitor.

Syntax

C++:

bool IsCCMSilentMonitor()

COM:

HRESULT IsCCMSilentMonitor (VARIANT_BOOL * IsCCMSilentMonitor)

Java:

boolean IsCCMSilentMonitor()

.NET:

bool IsCCMSilentMonitor()

Parameters

None.

Return Values

If Unified Communication Manager based silent monitor has been configured, this method returns true,
otherwise it returns false.

IsSupervisor

The IsSupervisor method checks if the current agent is a supervisor.

Syntax

C++:

bool IsSupervisor()

COM:

HRESULT IsSupervisor (VARIANT_BOOL * bIsSupervisor)

VB:

IsSupervisor () As Boolean

Java:

boolean IsSupervisorMode()