Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 4 Building Your Application
Working with Calls
The following example shows this in Java:
void OnButtonEnablementChange(Arguments rArguments) {
m_appFrame.LogEvent("OnButtonEnablementChange", rArguments);
// Get mask from message
Long LMask = rArguments.GetValueUIntObj(CTIOS_ENABLEMENTMASK);
if (null==LMask)
return;
final long bitMask = LMask.longValue();
/* Transfer modification of the GUI objects to the
EventDispatchThread or we could have a thread sync issue. We're
currently on the CtiOsSession's event thread.*/
SwingUtilities.invokeLater(new Runnable() {
public void run() {
/* Enable a button if it's bit is
turned on. Disable it if not.*/
m_appFrame.m_btnAnswer.setEnabled (((bitMask & ENABLE_ANSWER) > 0));
m_appFrame.m_btnConference.setEnabled
(((bitMask
&
ENABLE_CONFERENCE_COMPLETE)
>
0));
m_appFrame.m_btnCCConference.setEnabled
(((bitMask
&
ENABLE_CONFERENCE_INIT)
>
0));
m_appFrame.m_btnHold.setEnabled (((bitMask & ENABLE_HOLD) > 0));
m_appFrame.m_btnLogin.setEnabled (((bitMask & ENABLE_LOGIN)> 0));
m_appFrame.m_btnLogout.setEnabled
(((bitMask
&
(ENABLE_LOGOUT
|
CtiOs_Enums.ButtonEnablement.ENABLE_LOGOUT_WITH_REASON)) >
0));
m_appFrame.m_btnMakeCall.setEnabled
(((bitMask
&
ENABLE_MAKECALL)
>
0));
m_appFrame.m_btnNotReady.setEnabled(((bitMask & (ENABLE_NOTREADY |
ENABLE_NOTREADY_WITH_REASON))
>
0));
m_appFrame.m_btnReady.setEnabled(((bitMask & ENABLE_READY) > 0));
m_appFrame.m_btnRelease.setEnabled(((bitMask & ENABLE_RELEASE)> 0));
m_appFrame.m_btnRetrieve.setEnabled
(((bitMask
&
ENABLE_RETRIEVE)
>
0));
m_appFrame.m_btnSSTransfer.setEnabled
(((bitMask
&
ENABLE_SINGLE_STEP_TRANSFER)>
0));
m_appFrame.m_btnSSConference.setEnabled
(((bitMask
&
ENABLE_SINGLE_STEP_CONFERENCE)
>
0));
m_appFrame.m_btnTransfer.setEnabled
(((bitMask
&
ENABLE_TRANSFER_COMPLETE)>
0));
m_appFrame.m_btnCCTransfer.setEnabled
(((bitMask
&
ENABLE_TRANSFER_INIT)
>
0));
}
});
} // OnButtonEnablementChange
OnButtonEnablementChange() Event in Supervisor Desktop Applications
When a supervisor desktop application processes an OnButtonEnablementChange() event, the
application should check for the CTIOS_MONITORED parameter and ignore this parameter if it is
present and is TRUE. In a supervisor desktop application, the OnButtonEnablementChange() event can
reflect button enablement for either a monitored team member or the supervisor.
application should check for the CTIOS_MONITORED parameter and ignore this parameter if it is
present and is TRUE. In a supervisor desktop application, the OnButtonEnablementChange() event can
reflect button enablement for either a monitored team member or the supervisor.