Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 4 Building Your Application
Building Supervisor Applications
OnSkillInfo Event
OnSkillInfo events are sent to the CIL when skillgroup statistics are enabled using the
Agent.EnableSkillGroupStatistics() method. These events are used to populate the fields in the Skill
Name column of the team grid. OnSkillInfo events carry the ID of a skill group and its corresponding
name. The AgentSelectGridHelper processes this event by storing a mapping of skill group IDs to skill
group names. After the map is updated, each field in the Skill Name column is updated to reflect the
new skill name.
Agent.EnableSkillGroupStatistics() method. These events are used to populate the fields in the Skill
Name column of the team grid. OnSkillInfo events carry the ID of a skill group and its corresponding
name. The AgentSelectGridHelper processes this event by storing a mapping of skill group IDs to skill
group names. After the map is updated, each field in the Skill Name column is updated to reflect the
new skill name.
Populating an Agent Grid
If your application would like to display agent team information in a grid similar to the one used by the
CTI OS Toolkit Combo Desktop, the following table illustrates which events supply information for each
column.
CTI OS Toolkit Combo Desktop, the following table illustrates which events supply information for each
column.