Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
OnCallDelivered
The OnCallDelivered event may be generated when the call arrives at the agent’s teleset. Both parties
(call connections) receive this event. With this event, the called party’s connection status becomes
LCS_ALERTING but the calling party’s connection status remains LCS_INITIATE.
(call connections) receive this event. With this event, the called party’s connection status becomes
LCS_ALERTING but the calling party’s connection status remains LCS_INITIATE.
Note
With certain switches, when a call is made outside of the ACD, this event may not be received. See
OnCallReachedNetwork for more detail.
OnCallReachedNetwork for more detail.
Syntax
C++:
void OnCallDelivered(Arguments& args)
COM:
void OnCallDelivered (IArguments * args)
VB:
session_OnCallDelivered (ByVal args As CtiosCLIENTLib.IArguments)
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0 when skill group priority
is not applicable or not available.
is not applicable or not available.
CallWrapupData
(Optional)
(Optional)
STRING
Call-related wrap-up data.
CallVariable1
(Optional)
(Optional)
STRING
Call-related variable data.
…
…
CallVariable10
(Optional)
(Optional)
STRING
Call-related variable data.
CallStatus (optional) SHORT
The current status of the call.
ECC (optional)
ARGUMENTS Arguments array that contains all of the Expanded Call
Context variables in use; for example:
user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
CTIClients
(Optional)
(Optional)
ARGUMENTS Arguments array that contains the information about the
number of clients that are using the call object; for example:
CTIClient[1]
CTIClientSignature
CTIClientTimestamp
CTIClientTimestamp
ICMEnterprise
UniqueID (Optional)
UniqueID (Optional)
STRING
Required only when the call is pre-routed.
Keyword
Type
Description