Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

6-104

CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 6 Event Interfaces and Events

Getting All Event Parameters

* If the eCallFailedEvent notification is received, the CTIOS_CALLSTATUS parameter will not be
added to any more events for the call id specified in the eCallFailedEvent.

** If there is an agent on the device, then CTIOS_FILTERTARGET is added to all events listed in table
6-90.

*** the GenerateCallDataUpdateArgs() method adds the following parameters to the event:

CTIOS_PERIPHERALID, CTIOS_PERIPHERALTYPE, CTIOS_CALLTYPE,
CTIOS_UNIQUEOBJECTID, CTIOS_ROUTERCALLKEYDAY,
CTIOS_ROUTERCALLKEYCALLID, CTIOS_CONNECTIONCALLID, CTIOS_ANI,
CTIOS_USERTOUSERINFO, CTIOS_DNIS, CTIOS_DIALEDNUMBER,
CTIOS_CALLERENTEREDDIGITS, CTIOS_SERVICENUMBER, CTIOS_SERVICEID,
CTIOS_SKILLGROUPNUMBER, CTIOS_SKILLGROUPPRIORITY,
CTIOS_CALLWRAPUPDATA, CTIOS_CAMPAIGNID, CTIOS_QUERYRULEID,
CTIOS_CALLVARIABLE1, CTIOS_CALLVARIABLE2, CTIOS_CALLVARIABLE3,
CTIOS_CALLVARIABLE4, CTIOS_CALLVARIABLE5, CTIOS_CALLVARIABLE6,
CTIOS_CALLVARIABLE7, CTIOS_CALLVARIABLE8, CTIOS_CALLVARIABLE9,
CTIOS_CALLVARIABLE10, CTIOS_CUSTOMERPHONENUMBER,
CTIOS_CUSTOMERACCOUNTNUMBER, CTIOS_NUMNAMEDVARIABLES,
CTIOS_NUMNAMEDARRAYS, CTIOS_ECC, CTIOS_CTICLIENTS

eFailureConf,

eFailureEvent,

eCallFailedEvent

CTIOS_ERRORMESSAGE

CTIOS_FAILURECODE

CTIOS_ENABLEMENTMASK

CTIOS_ICMENTERPRISEUNIQUEID

CTIOS_UNIQUEOBJECTID

CTIOS_DEVICEUNIQUEOBJECTID

CTIOS_FILTERTARGET

CTIOS_CALLSTATUS

eCallEndEvent

CTIOS_DEVICEID