Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
2-9
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 2 CTI OS Client Interface Library Architecture
CIL Object Model
ICall
GetValue(),
GetValueArray(),
GetElement()
The client application must call
Release() on the returned object
(second argument) when it is no
longer needed.
Release() on the returned object
(second argument) when it is no
longer needed.
ICall
GetAllProperties()
The client application must call
Release() on the returned object
(first argument) when it is no
longer needed.
Release() on the returned object
(first argument) when it is no
longer needed.
ISilentMonitorM
anager
anager
SetMonitor()
This method increments the
reference count of the passed in
object and decrements the
reference count of the previous
monitor.
reference count of the passed in
object and decrements the
reference count of the previous
monitor.
ISilent
MonitorManager
MonitorManager
GetMonitor()
The client application must call
Release() on the returned object
when it is no longer needed.
Release() on the returned object
when it is no longer needed.
ISilent
MonitorManager
MonitorManager
GetSessionInfo(),
GetIPPhoneInfo(),
GetSMSessionList(),
GetValue(),
GetValueArray(),
GetElement()
The client application must call
Release() on the returned object
(second argument) when it is no
longer needed.
Release() on the returned object
(second argument) when it is no
longer needed.
ISilentMonitorM
anager
anager
GetAllProperties()
The client application must call
Release() on the returned object
(first argument) when it is no
longer needed.
Release() on the returned object
(first argument) when it is no
longer needed.
ISession
SetAgent()
This method increments the
reference count on the passed in
object. If the passed in object is
NULL, then this method
decrements the current agent
object's reference count.
reference count on the passed in
object. If the passed in object is
NULL, then this method
decrements the current agent
object's reference count.
ISession
GetCurrentAgent(),
GetCurrentCall()
The client application must call
Release() on the returned object
when it is no longer needed.
Release() on the returned object
when it is no longer needed.
ISession
GetAllCalls()
This method increments the
reference count for every Call
object, adds them to a safe array
and then returns the safe array.
reference count for every Call
object, adds them to a safe array
and then returns the safe array.
ISession
GetAllAgents()
This method increments the
reference count for every Agent
object, adds them to a safe array
and then returns the safe array.
reference count for every Agent
object, adds them to a safe array
and then returns the safe array.
Table 2-2
CtiosClient.dll (COM)
Object Name
Method Name
Explanation