Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

The CTI OS UniqueObjectID is not the same as the Unified ICM globally unique 64 bit key used in the 
Unified ICME historical databases (herein called the ICMEnterpriseUniqueID), which exists only for 
calls. The ICMEnterpriseUniqueID stays with the call even when the call is transferred between call 
center sites, whereas the UniqueObjectID for a call is specific to its site (by PeripheralID, 
ConnectionCallID, and ConnectionDeviceID). 

The ICMEnterpriseUniqueID in CTI OS takes the form of a variable-length string with the form

“icm.routercallkeyday.routercallkeycallid”

where routercallkeyday is the field Day in the Unified ICM Route_Call_Detail and 
Termination_Call_Detail tables, and routercallkeycallid is the field RouterCallKey in the Unified ICM 
Route_Call_Detail and Termination_Call_Detail tables.

The CTI OS server enables certain types of monitor mode applications that track the pre-call notification 
event (eTranslationRouteEvent or eAgentPrecallEvent) and seek to match the call data with the arrival 
of an eCallBeginEvent. 

To do so, the application will receive the pre-call notification (for calls routed by Unified ICM (either 
pre-route, post-route, or translation route), and create a record (object) using the 
ICMEnterpriseUniqueID field as the with a unique key. Later, when the call arrives at the ACD, and is 

Call Object

call.5000.202.23901

The call object is uniquely identified 
by its PeripheralID (5000, generated 
by Unified ICM), ConnectionCallID 
(202, generated by the PBX/ACD), 
and its ConnectionDeviceID (23901, 
generated by the PBX/ACD).

Agent Object

agent.5000.22866

The agent object is uniquely 
identified by its PeripheralID (5000, 
generated by Unified ICM), and its 
agent ID.

Device Object 
(for events only; 
no CIL object)

device.5000.23901

The device object is uniquely 
identified by its PeripheralID (5000, 
generated by Unified ICM), and its 
instrument number (configured by 
the PBX/ACD).

SkillGroup 
Object

skillgroup.5000.77

The skill group object is uniquely 
identified by its PeripheralID (5000, 
generated by Unified ICM), and its 
SkillGroupNumber (configured by 
the PBX/ACD).

Team Object 
(for events only; 
no CIL object)

team.5000.5001

The team object is uniquely 
identified by its PeripheralID (5000, 
generated by Unified ICM), and its 
TeamID (5001, also generated by 
Unified ICM).