Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
13-12
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 13 SilentMonitorManager Object
Methods
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Values
Default CTI OS return values. See
StartSMMonitoringMode
The StartSMMonitoringMode method puts the SilentMonitorManager in Monitoring mode.
Syntax
C++:
int StartSMMonitoringMode (Arguments & args );
COM:
HRESULT StartSMMonitoringMode ( /*[in]*/ IArguments * args, /*[out,retval]*/ int *
errorcode );
VB:
StartSMMonitoringMode (ByVal args as CTIOSCLIENTLIB.IArguments) As Long
Table 13-11
StartSMMonitoredMode Arguments Array Parameters
Keyword
Type
Description
Cluster
ARRAY
An array of IP addresses and/or
hostnames for silent monitor services.
These silent monitor service should all
be members of the same cluster to
ensure that the agent's calls can be
silently monitored. The CIL randomly
chooses one silent monitor service to
which to connect. See the CTI OS
System Manager's Guide for Cisco
Unified ICM/Contact Center
Enterprise & Hosted for information
pertaining to silent monitor service
cluster configuration.
hostnames for silent monitor services.
These silent monitor service should all
be members of the same cluster to
ensure that the agent's calls can be
silently monitored. The CIL randomly
chooses one silent monitor service to
which to connect. See the CTI OS
System Manager's Guide for Cisco
Unified ICM/Contact Center
Enterprise & Hosted for information
pertaining to silent monitor service
cluster configuration.
SMSAddr
STRING
If Cluster is not present, this parameter
can be used to specify the address of a
silent monitor service to which to
connect.
can be used to specify the address of a
silent monitor service to which to
connect.
SMSListenport
INT
The port on which the silent monitor
services listen for connections.
services listen for connections.
SMSTOS
INT
The QoS setting for the connection.
SMSHeartbeats
INT
The interval in milliseconds between
heartbeat packets.
heartbeat packets.
SMSRetries
INT
The number of heartbeats that can be
missed before the connection is
aborted.
missed before the connection is
aborted.