Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
CTI OS Internationalization Toolkit
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7 Localizing CTI OS Agent and Supervisor
Softphones
This section describes the procedure to localize the CTI OS Agent and Supervisor Softphones.
The process involves the installation of new language libraries on both agent and supervisor
desktop computers, and the reconfiguration of some settings under the CTI OS Enterprise
Desktop Settings registry key at each CTI OS Server host machine.
The process involves the installation of new language libraries on both agent and supervisor
desktop computers, and the reconfiguration of some settings under the CTI OS Enterprise
Desktop Settings registry key at each CTI OS Server host machine.
7.1 Level of Localization
The CTI OS Agent and Supervisor Softphones are out of the box solutions. They can easily be
localized by using the prebuilt language libraries provided with the Kit or by generating a new
language library on the workstation where the application runs. The level of localization that
can be achieved with the current implementation of the CTI OS Softphones and the CTI OS
Internationalization kit is as follows:
localized by using the prebuilt language libraries provided with the Kit or by generating a new
language library on the workstation where the application runs. The level of localization that
can be achieved with the current implementation of the CTI OS Softphones and the CTI OS
Internationalization kit is as follows:
1. Static Language Selection. This means a new language from any CTI OS Softphone
cannot be selected at run time. The language selection must be specified before the
Softphone is launched. See Chapter 5, Installing Localized Libraries.
Softphone is launched. See Chapter 5, Installing Localized Libraries.
2. Use of System Locale. As explained in Chapter 5, the CTI OS International Resource
Loader will determine from the system what language code to use. If a language library
exists for this language, the library will be used. Otherwise, English USA will be the
default language.
exists for this language, the library will be used. Otherwise, English USA will be the
default language.
3. Column Header Localization. With this release, localization of column headers for the
Call Appearance, Agent and Skill Groups Statistics, and Blended Agent Call Variables
is limited to CTI OS System level. This means that if a CTI OS Softphone in English
connects to a CTI OS Server for which its Enterprise Desktop Settings have a Spanish
translation for the column headers, the Softphone will display the columns headers in
Spanish but the rest of the Softphone in English.
is limited to CTI OS System level. This means that if a CTI OS Softphone in English
connects to a CTI OS Server for which its Enterprise Desktop Settings have a Spanish
translation for the column headers, the Softphone will display the columns headers in
Spanish but the rest of the Softphone in English.
4. Text Messages from ICM use ICM locale. Some of the text messages displayed by the
CTI OS Softphones are generated by Cisco ICM software. These messages will be
shown in the language that ICM software used to generate them.
shown in the language that ICM software used to generate them.
5. Text Messages from CTI OS Server are in English. In this release the CTI OS Server
does not support localization.
7.2 Planning Localization
Before installing any new language libraries or modifying the CTI OS Enterprise Desktop
Settings, define for each site the level of localization that is required, and identify the CTI OS
components that are involved in each setup.
Settings, define for each site the level of localization that is required, and identify the CTI OS
components that are involved in each setup.
Cisco Systems, Inc.