Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

A-1

CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise

Release 8.5(1)

A P P E N D I X

Changes and Additions

This appendix details the changes and additions made to various protocol versions of the CTI Server.

Protocol Version 15

The following is a list of additions and changes made to the CTI Server in Protocol Version 15 (Unified
CCE Version 8.5(x)).

•

Added three message types to

Table 3-1

: 248, 249, 250.

•

Added CALL_AGENT_GREETING_MASK to

Table 4-3

•

Added CALL_AGENT_GREETING_EVENT in

Table 5-4

•

Added AGENT_GREETING_CONTROL_REQ in

Table 5-138

•

Added AGENT_GREETING_CONTROL_CONF in

Table 5-139

•

Added CF_AGENT_GREETING_CONTROL_OPERATION_FAILURE Extended Control Failure
Code to

Table 6-16

Protocol Version 14

The following is a list of additions and changes made to the CTI Server in Protocol Version 14 (Unified
CCE Version 8.0(x)).

•

Changed the VersionNumber field in OPEN_REQ to 14 from 13.

•

Added new floating field tags to

Table 6-4

–

REQUESTING_DEVICE_ID_TAG (219)

–

REQUESTING_DEVICE_ID_TYPE_TAG (220)

–

PRE_CALL_INVOKE_ID_TAG (221)

–

ENTERPRISE_QUEUE_TIME (222)

–

CALL_REFERENCE_ID_TAG (223)

–

MULTI_LINE_AGENT_CONTROL_TAG (224)

–

NETWORK_CONTROLLED_TAG (225)

–

CLIENT_ADDRESS_IPV6_TAG (226)

–

SENDING_ADDRESS_IPV6(TAB(227)