Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 5 CTI OS ActiveX Softphone Controls
CTI OS ActiveX Control Descriptions
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
requests is the script to be run. An agent may click this control whether he has a
call or not. If the agent has an active customer call, clicking this button will place
a consult call to the supervisor. The “Conference Complete” as well as the
“Transfer Complete” will be enabled to allow the agent to either conference the
supervisor into the call or to transfer the call to the supervisor. If configured,
clicking this button can also cause a single step conference. The behavior
(emergency call or supervisor assist) can be set via the ButtonType property set
from the Property Page, as described under AgentState controls.
call or not. If the agent has an active customer call, clicking this button will place
a consult call to the supervisor. The “Conference Complete” as well as the
“Transfer Complete” will be enabled to allow the agent to either conference the
supervisor into the call or to transfer the call to the supervisor. If configured,
clicking this button can also cause a single step conference. The behavior
(emergency call or supervisor assist) can be set via the ButtonType property set
from the Property Page, as described under AgentState controls.
Emergency Icon:
Supervisor Assist Icon:
HoldCtl
The HoldCtl is a button that provides a UI for sending hold and retrieve call
requests. The behavior (hold or retrieve) can be set via the ButtonType property
set from the Property Page, as described under AgentState controls.
requests. The behavior (hold or retrieve) can be set via the ButtonType property
set from the Property Page, as described under AgentState controls.
Hold Icon:
Retrieve Icon: