Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
ISessionEvents Interface
It is important to note that some of this information is not always present in the
conf event. Items that are not configured on the server will not be present in the
Arguments for the conf. To gain an understanding of what is available and how to
configure these items, see the following sections in Chapter 4 of the Cisco ICM
Software CTI OS System Manager’s Guide.
conf event. Items that are not configured on the server will not be present in the
Arguments for the conf. To gain an understanding of what is available and how to
configure these items, see the following sections in Chapter 4 of the Cisco ICM
Software CTI OS System Manager’s Guide.
•
MainScreen
•
Defining Connection Profiles
•
Declaring ECC Variables
•
Configuring the Call Appearance Grid
•
Automatic Agent Statistics Grid Configuration
•
Automatic Skill Group Statistics Grid Configuration
Syntax
C++:
void OnGlobalSettingsDownloadConf(Arguments & args)
COM:
void OnGlobalSettingsDownloadConf(IArguments * args)
VB:
session_OnGlobalSettingsDownloadConf(ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
An Arguments array containing the desktop settings. The following are the
top level elements of this object and their contents.
top level elements of this object and their contents.
–
CallStatus – Contains an Arguments array, each member of which
contains a keyword with the string representation of a valid CallStatus
and as a value of a custom defined text string that can be displayed to an
end user (for example, used in the CallAppearance ActiveX Control on
the CTI OS Agent Desktop or the CTI OS Supervisor Desktop for IPCC
Enterprise). The packing of this Arguments array is as follows:
contains a keyword with the string representation of a valid CallStatus
and as a value of a custom defined text string that can be displayed to an
end user (for example, used in the CallAppearance ActiveX Control on
the CTI OS Agent Desktop or the CTI OS Supervisor Desktop for IPCC
Enterprise). The packing of this Arguments array is as follows: