Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnSetAgentModeEvent
The OnSetAgentModeEvent event indicates that the client has made a successful
AgentMode connection.
AgentMode connection.
Syntax
C++:
void OnSetAgentModeEvent (Arguments& args)
COM:
void OnSetAgentModeEvent (IArguments * args)
VB:
Session_OnSetAgentModeEvent (ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
CTIClientSignature
(Optional)
(Optional)
STRING
The Client Signature of the CTI Client that
is associated with this agent.
is associated with this agent.
Enablement Mask
Contains the bit-mask that specifies what
buttons can be enabled or disabled when the
agent is on this state.
agent is on this state.
UniqueObjectID
STRING
A unique object ID for the agent object.
AgentInstrument STRING
The
agent’s ACD instrument number.
Keyword
Type
Description
Keyword
Type
Description
PeripheralID
STRING
ID of the ICM Peripheral ACD
associated with the agent.
associated with the agent.
AgentID
STRING
The agent’s ID.
UniqueObject ID
STRING
The new unique object ID for the
agent object.
agent object.
ClientAgent
TemporaryID
TemporaryID
STRING
Temporary ID used before server
passes the new unique object ID.
passes the new unique object ID.