Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 
issues. These classifications are assigned when severe network degradation 
significantly impacts business operations. When you contact the TAC Escalation 
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a 
case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, 
go to this URL:

Before calling, please check with your network operations

 

center to determine the 

Cisco support services to which your company is entitled: for example, 
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When 
you call the center, please have available your service agreement number and your 
product serial number.

Information about Cisco products, technologies, and network solutions is 
available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by 
Cisco Systems, as well as ordering and customer support services. Access the 
Cisco Product Catalog at this URL:

Cisco Press publishes a wide range of networking publications. Cisco 
suggests these titles for new and experienced users: Internetworking Terms 
and Acronyms Dictionary, Internetworking Technology Handbook, 
Internetworking Troubleshooting Guide, and the Internetworking Design 
Guide. For current Cisco Press titles and other information, go to Cisco Press 
online at this URL:

Packet magazine is the Cisco quarterly publication that provides the latest 
networking trends, technology breakthroughs, and Cisco products and 
solutions to help industry professionals get the most from their networking 
investment. Included are networking deployment and troubleshooting tips,