Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
6-115
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
VB:
Session_ OnStartSilentMonitorConf (ByVal args as
CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being
monitored
monitored
AgentID
STRING
Agent ID of the agent to be monitored.
This message will contain either
AgentID or DeviceID, but not both.
This message will contain either
AgentID or DeviceID, but not both.
DeviceID
STRING
Device ID of the agent to be
monitored. This message will contain
either AgentID or DeviceID, but not
both.
monitored. This message will contain
either AgentID or DeviceID, but not
both.
PeripheralID
INT
The ICM PeripheralID of the ACD
where the silent monitor start has been
requested.
where the silent monitor start has been
requested.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring
application.
application.
MonitoringIPPort
INT
TCP/IP port of the monitoring
application.
application.
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent
Monitor Session.
Monitor Session.
HeartbeatInterval
INT
Heartbeat interval for the silent
monitor session.
monitor session.
HeartbeatTimeout
INT
Timeout for no activity.