Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 9 Agent Object
Methods
Return Values
Default CTI OS return values. See
Remarks
If the request is successful, the client should receive an OnAgentStateChange
event with an Arguments member with keyword “AgentState” and value eLogout.
If it is unsuccessful, the client should receive an OnControlFailureConf event.
The client should also receive an OnPreLogout event before the
OnAgentStateChange event, and an OnPostLogout event afterwards.
event with an Arguments member with keyword “AgentState” and value eLogout.
If it is unsuccessful, the client should receive an OnControlFailureConf event.
The client should also receive an OnPreLogout event before the
OnAgentStateChange event, and an OnPostLogout event afterwards.
MakeCall
The MakeCall method initiates a call to a device or agent. The simplest form of
the request requires only a DialedNumber.
the request requires only a DialedNumber.
Syntax
C++:
int MakeCall (Arguments& args)
COM:
HRESULT MakeCall (/*[in]*/ IArguments *args, /*[out,retval]*/ int
* errorcode)
VB:
MakeCall (args As CTIOSCLIENTLib.IArguments) As Long
Java:
int MakeCall(Arguments args)
Input Parameters
args
Input parameter in the form of an Arguments array that contains the MakeCall
parameters listed in
parameters listed in
.