Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 9 Agent Object
Methods
Remarks
Supported for use with IPCC only.
If this request is successful, the CTIOS server sends a separate
OnNewAgentTeamMember event for each agent in the supervisor’s team. If this
request is unsuccessful, the client receives an OnControlFailureConf event.
OnNewAgentTeamMember event for each agent in the supervisor’s team. If this
request is unsuccessful, the client receives an OnControlFailureConf event.
RequestSupervisorAssist
The RequestSupervisorAssist method allows the agent to call an available
supervisor for assistance.
supervisor for assistance.
Syntax
C++:
virtual int RequestSupervisorAssist();
int RequestSupervisorAssist (Arguments& reserved_args)
COM:
HRESULT RequestSupervisorAssist (/*[in, optional]*/ IArguments
reserved_args, /* [out, retval]*/ int * errorcode)
VB:
RequestSupervisorAssist () As Long
Java:
int RequestSupervisorAssist(Arguments args);
Parameters
reserved_args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Values
Default CTI OS return values. See