Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 5 CTI OS ActiveX Softphone Controls
The Silent Monitor StandAlone Com Object
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
agent team configuration is required (all agents are displayed and can be
monitored). Also, no login is required. The user can connect to CTI OS server and
can start/stop monitoring after selecting an agent.
monitored). Also, no login is required. The user can connect to CTI OS server and
can start/stop monitoring after selecting an agent.
The following screenshot shows an Agent selected. The Silent Monitor button is
enabled.
enabled.