Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
Keyword
Type
Description
ServiceNumber
INT
The service that the call is attributed to,
as known to the peripheral. May
contain the special value NULL_
SERVICE when not applicable or not
available.
as known to the peripheral. May
contain the special value NULL_
SERVICE when not applicable or not
available.
ServiceID
INT
The ICM ServiceID of the service that
the call is attributed to. May contain the
special value NULL_SERVICE when
not applicable or not available.
the call is attributed to. May contain the
special value NULL_SERVICE when
not applicable or not available.
SkillGroupNumber
(Optional)
(Optional)
INT
The number of the agent SkillGroup the
call is attributed to, as known to the
peripheral. May contain the special
value NULL_SKILL_GROUP when
not applicable or not available.
call is attributed to, as known to the
peripheral. May contain the special
value NULL_SKILL_GROUP when
not applicable or not available.
SkillGroupID (Optional)
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or not available.
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or not available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0
when skill group priority is not
applicable or not available.
when skill group priority is not
applicable or not available.
LineType
SHORT
Indicates the type of the teleset line.
EnablementMask
INT
Contains the bit-mask that specifies
what buttons can be enabled or disabled
when this call is the current call. See
when this call is the current call. See
UniqueObjectID
STRING
An object ID that uniquely identifies
the call object.
the call object.
CallStatus
SHORT
The current status of the call.
ICMEnterpriseUniqueID
(Optional)
(Optional)
STRING
Required only when the call is
pre-routed.
pre-routed.