Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
6-93
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnEmergencyCall
The OnEmergencyCall event indicates that a CTI client (with Supervisory
capabilities) is handling the indicated call as an emergency call. This event only
applies to ACDs with Supervisor capabilities.
capabilities) is handling the indicated call as an emergency call. This event only
applies to ACDs with Supervisor capabilities.
Syntax
C++:
void OnEmergencyCall(Arguments& args)
COM:
void OnEmergencyCall (IArguments * args)
VB:
session_OnEmergencyCall (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Skillgroup[1}
ARGUMENTS
Arguments array containing
information about the agent’s first
skillgroup. The array contains the
following arguments.
information about the agent’s first
skillgroup. The array contains the
following arguments.
•
SkillGroupNumber
•
SkillGroupID
•
StateDuration
•
SkillGroupPriority
Skillgroup[n]
ARGUMENTS
Arguments array containing
information about the agent’s nth
skillgroup.
information about the agent’s nth
skillgroup.
Keyword
Type
Description
PeripheralID
INT
The ICM PeripheralID of the ACD where
the call is located.
the call is located.
Connection CallID
INT
The Call ID value assigned to the call by
the peripheral or the ICM.
the peripheral or the ICM.