Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 8 Session Object
Notes On Message Filters
sFilterExpression = “AgentID=22866, 22867, 22868”
The interpretation of this filter is to match on any event with AgentID of 22866,
22867, or 22868.
22867, or 22868.
Combining Filters
Multiple filters expressions (as described above) can be combined to create more
complex expressions. The general form allows for any number of filters to be
concatenated using the semicolon (;), which produces a logical AND effect.
complex expressions. The general form allows for any number of filters to be
concatenated using the semicolon (;), which produces a logical AND effect.
For example, a filter expression with multiple keys, each with multiple values
might look like the following:
might look like the following:
sFilterExpression =
“AgentID=22866, 22867, 22868; SkillGroupNumber=20, 21”
The interpretation of this filter is to match on any event with AgentID of 22866,
22867, or 22868 and with SkillGroupNumber of 20 or 21.
22867, or 22868 and with SkillGroupNumber of 20 or 21.
Filtering for Specific Events
One of the most powerful types of event filters for custom applications are filters
that work on specific events.
that work on specific events.
An example of such an application would be an “all agents” real time display,
listing the agent states of all known agents at the call center, using the
eAgentStateEvent
listing the agent states of all known agents at the call center, using the
eAgentStateEvent
to receive agent updates. To request specific events, use
the MessageID keyword, and the numeric value for the event ID that you wish
to receive:
to receive:
‘ register for all eAgentStateEvents
sFilterExpression = “MessageID = 30”
It is also possible to obtain multiple specific events. For example, consider an all
calls real-time display application, using eCallBeginEvent and
eCallEndEvent
calls real-time display application, using eCallBeginEvent and
eCallEndEvent
to add or remove calls from a view:
‘ register for all eCallBeginEvents, eCallEndEvents
sFilterExpression = “MessageID = 23, 24”