Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 5 CTI OS ActiveX Softphone Controls
CTI OS ActiveX Control Descriptions
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Stop Silent Monitor: Terminates the currently ongoing silent monitored session
RecordCtl
The RecordCtl is a button that provides UI for Call Recording requests (start/stop
recording), the requests will be forwarded to CTI Server, so they can be handled
by a configured call recording service. To record a call a current call has to be
selected (e.g. via the CallAppearanceCtl). Once the record button is clicked, it
will turn into record stop button.
recording), the requests will be forwarded to CTI Server, so they can be handled
by a configured call recording service. To record a call a current call has to be
selected (e.g. via the CallAppearanceCtl). Once the record button is clicked, it
will turn into record stop button.
Icon for Record Start:
Icon for Record Stop:
TransferCtl
The TransferCtl is a button that provides UI to transfer a call in single step or
consultative mode. The mechanism is the same as explained for the conference
control.
consultative mode. The mechanism is the same as explained for the conference
control.