Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
Syntax
C++:
void OnChatMessage(Arguments& args)
COM:
void OnChatMessage (IArguments * args)
VB:
session_OnChatMessage (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
OnControlFailureConf
The OnControlFailureConf event is generated when the previously issued request,
identified by the InvokeID field failed. It is sent in place of the corresponding
confirmation message for that request.
identified by the InvokeID field failed. It is sent in place of the corresponding
confirmation message for that request.
Syntax
C++:
void OnControlFailureConf(Arguments& args)
COM:
void OnControlFailureConf (IArguments * args)
VB:
session_OnControlFailureConf (ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
Distribution
STRING
Currently the only supported value is “agent”.
AgentID
STRING
The AgentID of the message target.
Target
STRING
The AgentID of the message target.
Message
STRING
The text message provided by the sender.
Source
STRING
The AgentID of the message sender.