Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 9 Agent Object
Methods
Syntax
C++:
int MakeEmergencyCall ()
int MakeEmergencyCall (Arguments& reserved_args)
COM:
HRESULT MakeEmergencyCall (/*[in, optional]*/ IArguments
reserved_args, /* [out, retval]*/ int * errorcode)
VB:
MakeEmergencyCall () As Long
MakeEmergencyCall (reserved_args As CTIOSCLIENTLib.IArguments) As
Long
Java:
int MakeEmergencyCall (Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Value
Default CTI OS return values. See
Remarks
The MakeEmergencyCall request is very similar to the RequestSupervisorAssist
request in the following two ways:
request in the following two ways:
•
Both requests place a call from the requesting agent to a supervisor and are
routed employing the same script. A typical script might attempt to route the
call to the primary supervisor first (if logged in and in available state) and,
failing that, to route the call to a skillgroup that all supervisors belong to.
routed employing the same script. A typical script might attempt to route the
call to the primary supervisor first (if logged in and in available state) and,
failing that, to route the call to a skillgroup that all supervisors belong to.
•
Both call requests can be configured through ICM Agent Desk Settings to be
performed via a single step conference or consult call. If the consult method
is chosen, the agent can complete the established consult call as a transfer or
conference.
performed via a single step conference or consult call. If the consult method
is chosen, the agent can complete the established consult call as a transfer or
conference.
However, these two requests have the following important differences: