Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 9 Agent Object
Methods
9-46
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Parameters
args
Input parameter in the form of a pointer to an Arguments array that contains
a member whose value is an integer TeamID that needs to be monitored. This
value should be associated with the keyword “TeamID”.
a member whose value is an integer TeamID that needs to be monitored. This
value should be associated with the keyword “TeamID”.
errorCode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Value
Default CTI OS return values. See
Remarks
This request is specific to the Supervisor feature and should only be used on
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
StartMonitoringAllAgentTeams
The StartMonitoringAllAgentTeams method allows the client, which must be a
supervisor, to start monitoring all the agent teams. This will cause the supervisor
to receive monitored agent events for all of the agents in the supervisor’s team
(see
supervisor, to start monitoring all the agent teams. This will cause the supervisor
to receive monitored agent events for all of the agents in the supervisor’s team
(see
).
Syntax
C++:
int StartMonitoringAllAgentTeams (Arguments& reserved_args)
COM:
HRESULT StartMonitoringAllAgentTeams (/*[in, optional]*/
IArguments reserved_args, /*[out,retval]*/ int * errorcode)
VB:
StartMonitoringAllAgentTeams ([reserved_args as
CTIOSCLIENTLib.IArguments]) As Long
Java:
int StartMonitoringAllAgentTeams (Arguments args)