Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 9 Agent Object
Methods
9-52
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Input Parameters
args
An input parameter in the form of a pointer to an Arguments array that
contains members with string values that are the UniqueObjectIDs of the
desired agent and call. These should be packaged with the keywords
“AgentReference” and “CallReference” respectively. The third required
parameter is one of the following integers representing the desired
supervisory action
contains members with string values that are the UniqueObjectIDs of the
desired agent and call. These should be packaged with the keywords
“AgentReference” and “CallReference” respectively. The third required
parameter is one of the following integers representing the desired
supervisory action
This is packaged with the keyword “SupervisoryAction”.
Return Values
Default CTI OS return values. See
Remarks
This request is specific to the Supervisor feature and should only be used on
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
A BargeIn action is very similar to a Single Step Conference where the agent is
the conference controller. As such, only this agent is able to add other parties to
the conference; the supervisor will not be able to do this.
the conference controller. As such, only this agent is able to add other parties to
the conference; the supervisor will not be able to do this.
An Intercept can only be performed by a supervisor who has already performed a
BargeIn. The Intercept simply hangs up the original agent, leaving only the
customer and the supervisor talking.
BargeIn. The Intercept simply hangs up the original agent, leaving only the
customer and the supervisor talking.
Value
Enum
Description
3
eSupervisorBargeIn
BargeIn to the specified call of the specified
agent.
agent.
4
eSupervisorIntercept
Intercept the specified call of the specified
agent.
agent.