Cisco Cisco Computer Telephony Integration Option 9.0 Release Notes
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CTI OS
likelihood of this monitor mode performance impact, keep the number of
monitor mode applications (such as AllAgents or AllCalls) connecting to
CTIOS server to a minimum.
monitor mode applications (such as AllAgents or AllCalls) connecting to
CTIOS server to a minimum.
CTI OS Server Tracing Under Load
To ensure optimal CTI OS performance, the trace masks for both the CTI OS
Server and CtiDriver processes should be set to 0x0 under load.
Server and CtiDriver processes should be set to 0x0 under load.
In addition, the UserDump utility on both the CTI OS Server and CtiDriver processes
of a production system should be turned off. This utility should be used only for
debugging purposes.
of a production system should be turned off. This utility should be used only for
debugging purposes.
Supported ACDs
CTI OS Release 6.0 supports the following Automatic Call Distributors (ACDs).
•
Alcatel 4400
•
Aspect Contact Server
•
Avaya DEFINITY ECS
•
IPCC Enterprise
•
Nortel Meridian
•
Nortel Symposium
•
Rockwell Spectrum
•
Siemens Hicom, North American version only. The European version
(Siemens Hicom 300 E) is not supported.
(Siemens Hicom 300 E) is not supported.
Note
Silent Monitoring and supervisor functionality are supported for use on IPCC
Enterprise only.
Enterprise only.
CTI OS/Call Manager Compatibility
CTI OS Release 6.0 is compatible with Cisco Call Manager Releases 3.3.3 and
4.0. CTI OS Release 6.0 is not supported with earlier versions of Cisco
CallManager.
4.0. CTI OS Release 6.0 is not supported with earlier versions of Cisco
CallManager.