Cisco Cisco Computer Telephony Integration Option 9.0 Release Notes

This section discusses the CTI OS severity 2 defects that were resolved in CTI 
Release 6.0.

Defect Number: CSCma22657

Component: ctios.ctidriver

Headline: CTI OS-based supervisor apps display incorrect info in multimedia 
environment 

Symptom: Agent states as indicated on the Release 5.0 CTI OS Desktop for IPCC 
Enterprise Screen pertain only to the voice media routing domain (MRD). This 
means that this screen does not accurately reflect the following situations:

An agent who is listed as Available may actually be busy on a task from 
another MRD (such as a non-interruptible chat session).

An agent who is listed as NotReady may actually be available to accept tasks 
from other MRDs. 

The skill group statistic “AgentsAvail” indicates the number of agents that are 
not busy in the voice domain. A subset of these agents may actually be busy 
with tasks from other domains (such as non-interruptible chat sessions). You 
can obtain the correct number of available agents from the ICMAvailable 
statistic in the ICM skill_group_real_time table, which you can view with the 
WebView tool.

Condition: CTI OS Releases 5.1 and earlier.

Defect Number: CSCma27557

Component: ctios.server

Headline: CTIOS went down for unknown reason. Exit code 0xff

Symptom:  After receiving a CALL_TRANSFERRED_EVENT with the 
SecondaryCallID field set to -1, the CTIOS ServerNode process exited abruptly 
causing the CTI Driver process to also exit.