Cisco Cisco Computer Telephony Integration Option 9.0 Release Notes

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Cisco product, technology, or solution. Two types of support are available: the 
Cisco TAC website and the Cisco TAC Escalation Center. The type of support that 
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We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco 
product capabilities, product installation, or basic product configuration. 
There is little or no impact to your business operations.

Priority level 3 (P3)—Operational performance of the network is impaired, 
but most business operations remain functional. You and Cisco are willing to 
commit resources during normal business hours to restore service to 
satisfactory levels.

Priority level 2 (P2)—Operation of an existing network is severely degraded, 
or significant aspects of your business operations are negatively impacted by 
inadequate performance of Cisco products. You and Cisco will commit 
full-time resources during normal business hours to resolve the situation.

Priority level 1 (P1)—An existing network is “down,” or there is a critical 
impact to your business operations. You and Cisco will commit all necessary 
resources around the clock to resolve the situation.

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