Cisco Cisco Computer Telephony Integration OS 8.5 Release Notes
Cisco CTI Driver for Siebel 7
12
Symptom: The ctiosdatastore was found to be causing the cpu on the pg to go to
80-95%.
80-95%.
Condition: ICM 5.0, CTIOS 4.7.7, and Siebel 6.0.3
Defect Number: CSCma24461
Component: cti.siebel
Headline: Siebel: generated dumpfile on Rapid Agent Logout while under load
Symptom: When an agent logs out under heavy load conditions (many agents
logged on and many simultaneous calls), the Siebel COMM Server may terminate
abruptly due to a failure in the Cisco Siebel driver.
logged on and many simultaneous calls), the Siebel COMM Server may terminate
abruptly due to a failure in the Cisco Siebel driver.
Condition: Using the Cisco Siebel driver under load conditions.
Defect Number: CSCma25509
Component: cti.siebel
Headline: Siebel7 Driver: unable to update ECC using UpdateCurCallData
comman
comman
Symptom: Agent1 calls agent2, and agent2 answers the call. Agent1 tries to
update ECC variables for the current call but the update operation fails.
update ECC variables for the current call but the update operation fails.
Condition: ICM, CTIOS and Siebel driver.