Cisco Cisco Computer Telephony Integration OS 8.5 Release Notes
45
CTI OS
Component: ctios.setup
Headline: CTIOSserver/Siebel driver setup:computing disk space needed
Symptom: Because the setup program does not compare the amount of disk space
needed vs. the amount of space available on the drive, the installs of both products
(CTIOS Server & CTIOS Cisco-Siebel Driver) hang at some point while copying
files and there is no indication as to what the problem is.
needed vs. the amount of space available on the drive, the installs of both products
(CTIOS Server & CTIOS Cisco-Siebel Driver) hang at some point while copying
files and there is no indication as to what the problem is.
Condition: Installing CTIOS Server or CTIOS Cisco-Siebel Driver on a machine
that does not have enough disk space for the files being installed.
that does not have enough disk space for the files being installed.
Workaround: Check manually to see if disk has enough space before running
CTIOS Server or Siebel Driver setup.
CTIOS Server or Siebel Driver setup.
Defect Number: CSCma29015
Component: ctios.softphone
Headline: NotReady statistics seem to be zerod out after EndCall
Symptom: Set agent NotReady for a length of time, then set him Ready. Agent
receives and answers a call. After hanging up a call a QUERY_AGENT_
STATISTICS_REQ is made, but the resulting QUERY_AGENT_STATISTICS_
CONF includes statistics called NotReadyTimeToday & NotReadyTimeSession
and they are both set to 0. Actually it appears that there are other statistics set to
0 that should have a value as well.
receives and answers a call. After hanging up a call a QUERY_AGENT_
STATISTICS_REQ is made, but the resulting QUERY_AGENT_STATISTICS_
CONF includes statistics called NotReadyTimeToday & NotReadyTimeSession
and they are both set to 0. Actually it appears that there are other statistics set to
0 that should have a value as well.
Condition: Using 5.0 SR5 ICM under Meridian switch.
Workaround: None
Defect Number: CSCma30029
Component: ctios.supervisor
Headline: CTIOS Supervisor Desktop Real-time State Information Freezes
Symptom: CTIOS Supervisor Desktop for IPCC real time state information
freezes periodically. Supervisor otherwise operates normally.
freezes periodically. Supervisor otherwise operates normally.
Condition: ICM 5.0 SR4 CTIOS 5.0.0 CallManager 3.3(3)sr2 Desktop Windows
XP SP1
XP SP1