Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
65
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Call Data Update Service
When the requested call variables have been updated and the new values are guaranteed to remain set
should the CTI session be abnormally terminated, the CTI Server responds to the CTI client that
requested the update with the SET_CALL_DATA_CONF message:
should the CTI session be abnormally terminated, the CTI Server responds to the CTI client that
requested the update with the SET_CALL_DATA_CONF message:
RELEASE_CALL_REQ
Send this message to the CTI Server to indicate that you are finished with a call and that all call variable
and call wrapup data updates have been made. This message does not disconnect the call. The
combination of ConnectionCallID, ConnectionDeviceIDType, and ConnectionDeviceID uniquely
identify the call to be operated upon. CTI clients with Call Data Update Service should use this message
to let the call termination record be logged in the Unified CCE central database prior to the expiration
of the call wrapup data timer (default value 2 minutes).
and call wrapup data updates have been made. This message does not disconnect the call. The
combination of ConnectionCallID, ConnectionDeviceIDType, and ConnectionDeviceID uniquely
identify the call to be operated upon. CTI clients with Call Data Update Service should use this message
to let the call termination record be logged in the Unified CCE central database prior to the expiration
of the call wrapup data timer (default value 2 minutes).
depicts the Release Call message flow.
RouterCallKeyDay
(optional)
(optional)
If specified, allows setting of the router call keyday.
UINT
4
RouterCallKey
CallID
CallID
If specified, allows setting of theRouterCallKeyID.
UINT
4
RouterCallKey
SequenceNumber
SequenceNumber
If specified, allows setting of the
RouterCallKeySequenceNumber.
RouterCallKeySequenceNumber.
UINT
4
CallOriginated
From
From
Dialer Only ‘D’. Tags a call as being originated from the
dialer.
dialer.
UCHAR
1
Maximum message size (including header)
3363
Table 5-58
SET_CALL_DATA_REQ Message Format (continued)
Table 5-59
SET_CALL_DATA_CONF Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 27.
MHDR
8
InvokeID
Set to the value of the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
Maximum message size (including header):
12