Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
90
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Miscellaneous Service
REGISTER_VARIABLES_REQ
The REGISTER_VARIABLES_REQ message, defined in
, allows a CTI Client to register the
call context variables that it will use. By default, a CTI Client that does not explicitly register variables
will receive all call and ECC variables. If a CTI Client does not want to receive all possible variables, it
must explicitly register for each variable that it wants.
will receive all call and ECC variables. If a CTI Client does not want to receive all possible variables, it
must explicitly register for each variable that it wants.
ReservationCalls
TalkTimeToday
TalkTimeToday
Total talk time, in seconds, for completed agent reservation
calls handled by agents in the skill group. The value
includes the time spent from the call being initiated to the
time the agent begins after call work for the call. The time
includes hold time associated with the call.
calls handled by agents in the skill group. The value
includes the time spent from the call being initiated to the
time the agent begins after call work for the call. The time
includes hold time associated with the call.
UINT
4
ReservationCalls
TimeToday
TimeToday
Total handle time, in seconds, for completed agent
reservation calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
reservation calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
UINT
4
ReservationCalls
HeldToday
HeldToday
The total number of agent reservation calls that agents in
the skill group have placed on hold at least once.
the skill group have placed on hold at least once.
UINT
4
ReservationCalls
HeldTimeToday
HeldTimeToday
Total number of seconds agent reservation calls were
placed on hold by agents in the skill group.
placed on hold by agents in the skill group.
UINT
4
BargeInCallsToday
Total number of supervisor call barge-ins completed in the
skill group.
skill group.
UINT
4
InterceptCallsToday
Total number of supervisor call intercepts completed in the
skill group.
skill group.
UINT
4
MonitorCallsToday
Total number of supervisor call monitors completed in the
skill group.
skill group.
UINT
4
WhisperCallsToday
Total number of supervisor call whispers completed by
agents in the skill group.
agents in the skill group.
UINT
4
EmergencyCalls
Today
Today
Total number of emergency calls completed by agents in
the skill group.
the skill group.
UINT
4
CallsQToday
The number of calls queued to the skill. This field is set to
0xFFFFFFFF when this value is unknown or unavailable.
0xFFFFFFFF when this value is unknown or unavailable.
UINT
4
CallsQTimeToday
The total queue time, in seconds, of calls queued to the
skill group. This field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
skill group. This field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
UINT
4
LongestCallQToday
The longest queue time, in seconds, of all calls queued to
the skill group. This field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
the skill group. This field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
UINT
4
Maximum message size (including header)
592
Table 5-75
QUERY_SKILL_GROUP_STATISTICS_CONF Message Format (continued)